Capacity Building Program Exclusively for Receptionist and Front-line officers

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Event Details

Capacity Building Program Exclusively for Receptionist and Front-line officers - May 24, 2018

Introduction :

Receptionist and front-line officers are your global connectors. These are your evangelists who promote your organization & brand to your customers, prospective employees & investors. Giving them a strategic time out to learn, grow and develop can bring in colossal benefits not only to the organization but also to your brand.    


One day facilitation program is your first step to motivate and inspire these front-runners and engage them constructively. One of the first workshop specifically designed to train them in their key areas of commitment and evolve them to support and promote your endeavor globally. 

Objectives :
  • Describe the value of the receptionist’s job in the organization

  • Demonstrate behavior that reflects a professional image

  • Manage telephone communication with clarity and courtesy

  • Deal politely with dissatisfied or discourteous visitors, clients or employees

  • Manage waiting guests due to appointment delays or sudden cancellation

  • Create a personal development plan

Topics covered :
Changing Paradigms
  •  Understanding the changing rules of the workplace 

  •  Defining new KRAs & responsibilities 

  •  New v/s Old way of doing the frontline jobs

  •  Importance & Need of the hour to bring the change within 

Room only for well groomed
  •  Essentials of being well groomed 

  •  Wearing the right attitude with a right dose of aptitude 

  •  Exploring and learning ways to project

  •  The powerful image to influence & motivate  

Communicate Right
  •  The science behind body language 

  •  Etiquette and demeanours for the credible presence 

  •  Learning the tenets of authentic communication 

  •  Proactive V/s Reactive communication

Professional Development: Planning for Tomorrow 
  •  Creating a personal development plan for one's growth and development 

  •  Maintaining professionalism & proactive steps to moving beyond the boundaries of job and responsibility.

  •  Welcoming the change  

Outcomes :
  •  Understanding the importance of one's role in the making of the bigger picture

  •  Difference between a Mediocre and Exceptional customer service

  •  Learning the tactics and principles of best practices to delight customers.

  •  Become aware of advancement and changes happening in the workplace.

  •  Learning the importance of grooming & etiquette to bring in the best experiences

  •  Developing a Personal mission statement

Who Should Attend ?

Receptionist and front-line officers

Mahale is a Corporate Trainer & Personal Brand Coach.She is also a motivational speaker at important forums. She is post graduate in HR, Marketing Management, and Journalism & Mass Communication. She is a professional Image Consultant with her expertise in NLP. With 20 years of corporate experience, she is extremely passionate to recreate a workplace which is more enthusiastic, motivated and self-explorer.   

The Ruby, Bombay Chamber, 4th floor, 29, Senapati Bapat Marg, Dadar (W), Mumbai 400028

Ms. Minal Khadilkar / Mr.Pravin Rane

Email :               

Tel : 022-61200237 / 022-61200219 / 9594971479

Participation Fee :   
Members  Rs. 3500 + 18% GST
Non-Members  Rs. 4000 + 18% GST

 Bank Details for NEFT

 Account No.




 Bank Name

DCB Bank

 Branch Address

Mahim (024), Mumbai

Cheque /Demand Draft should be drawn in favor of “BOMBAY CHAMBER OF COMMERCE AND INDUSTRY”.


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